Last Updated: [November , 2025]

TurnKey Restoration Group (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing our site, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you visit our website or contact us for service:

A. Personal Information

Information you provide directly, such as:

  • Name
  • Email address
  • Phone number
  • Home or business address
  • Service details submitted through contact forms
  • Any information provided during scheduling, estimates, or communication

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookies & tracking data

C. Service-Related Information

When using our restoration services, we may collect:

  • Property condition details
  • Photos or videos you share with us
  • Insurance-related information (if provided)

We only collect the information needed to operate our business and provide you with service.

2. How We Use Your Information

We use your information to:

  • Provide water damage, mold remediation, and restoration services
  • Respond to inquiries and provide estimates
  • Schedule appointments and communicate with you
  • Improve website performance and user experience
  • Send updates, tips, and promotional offers (only if you opt-in)
  • Process payments or insurance communication when needed
  • Maintain internal records and compliance

We never sell your personal information to third parties.

3. Sharing of Information

We may share your information only with:

A. Service Providers

Such as:

  • Scheduling software
  • Payment processors
  • Email newsletter tools
  • Insurance companies (if authorized by you)

B. Legal Requirements

We may disclose information if required by:

  • Law enforcement
  • Court order
  • Legal process
  • To protect our rights or prevent fraud

We do not share your information for advertising resale.

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve loading speed
  • Analyze visitor behavior
  • Remember session preferences
  • Enhance user experience

You can disable cookies through your browser, but some features may not function correctly.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration

However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your state or jurisdiction, you may have the right to:

  • Access the personal data we store about you
  • Request corrections
  • Request deletion (where legally allowed)
  • Opt-out of marketing emails
  • Request a copy of your data

To request updates or removal, contact us.

7. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices or content.

8. Children’s Privacy

Our website and services are not intended for individuals under 13 years of age.
We do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us.